FAQ
Common issues and their solutions
Upcoming Change Requiring App Update What is happening? If you previously received authentication requests as push notifications, you may experience dis...
Mon, 17 Jun, 2024 at 11:57 PM
LDAP user source has a custom parameter called custom_filter. To filter by group, configure this field as follows: { "custom_filter": "(isM...
Mon, 11 May, 2020 at 1:19 PM
Normally TLS for HTTP requests is terminated on built in reverse proxy, but if application needs to be scaled over multiple hosts, this can be changed. ...
Thu, 20 Jan, 2022 at 9:49 AM
Verify that your service API endpoint is accessible publicly. You can check this by opening https://2fa.example.com/api/health in your mobile device. It s...
Mon, 11 May, 2020 at 1:20 PM
If using local users, verify that user has phone number configured. If using external user sources, verify that user has mobile phone attribute set. ...
Mon, 11 May, 2020 at 1:17 PM
This warning in app means that lookup for dnsping.notakey.com timed out or returned unexpected result. App periodically checks DNS server availability by qu...
Fri, 18 Sep, 2020 at 9:23 AM
Provision machine with larger disk Enter command “ntk sys growfs” Restart VM with “ntk sys reboot” Verify disk size increase with “ntk sys df”
Mon, 11 May, 2020 at 1:22 PM
Copy custom custom.css to /home/ntkadmin/userlogos `scp custom.css ntkadmin@10.10.10.10:/home/ntkadmin/userlogos/` Configure template `ntk cfg set :sso....
Mon, 11 May, 2020 at 1:14 PM
Configure template `ntk cfg set :sso.footer.tagline "Support: <a href=\"mailto:support@example.com\">support@example.com</a>&quo...
Mon, 11 May, 2020 at 1:16 PM
Copy custom favicon.png to /home/ntkadmin/userlogos `scp favicon.png ntkadmin@10.10.10.10:/home/ntkadmin/userlogos/` Configure template `ntk cfg set :sso...
Mon, 11 May, 2020 at 1:17 PM