Upcoming Change Requiring App Update
What is happening?
If you previously received authentication requests as push notifications, you may experience disruptions after June 18. This is due to a change in Google Cloud push notification APIs.
What do I need to do?
To avoid disruptions, please ensure that you have updated to the latest version of the Notakey Authenticator app. The required version is 3.1.3.
How do I check my app version on Android?
To check which version of the Notakey Authenticator app you are using on your Android device, follow these steps:
- Open the Settings app on your Android device.
- Scroll down and tap "Apps" or "Applications."
- Find and tap "Notakey Authenticator" from the list of installed apps.
- Tap "App details" (this may be listed as "App info" or similar depending on your device).
- Look for the version number. It should be displayed under the app name or at the bottom of the screen.
Alternatively, you can check the app version directly from the Google Play Store:
- Open the Google Play Store app on your device.
- Search for "Notakey Authenticator" in the search bar.
- Tap on the app in the search results to open its detail page.
- Scroll down to the "About this app" section. The version number will be listed there.
Why is this change happening?
The change is due to updates in Google's push notification APIs, which are crucial for delivering authentication requests via push notifications. Updating to the latest app version ensures compatibility with these new APIs and prevents any service disruptions.
What if I don’t update my app?
If you do not update to version 3.1.3, you may stop receiving push notifications for authentication requests, which could affect your ability to log in securely using the Notakey Authenticator app. However, you can still manually open the Notakey Authenticator app to view and approve authentication requests directly. This ensures that your authentication process continues to work even without push notifications.
Where can I get the latest version of the app?
You can download or update to the latest version of the Notakey Authenticator app from the Google Play Store. Simply search for "Notakey Authenticator" and follow the prompts to update if you don't already have version 3.1.3.
I need help. Who can I contact?
If you need further assistance or have any questions about this update, please contact our support team at support@notakey.com.
Make sure to update your Notakey Authenticator app to version 3.1.3 before June 18 to ensure uninterrupted service and continued security of your authentication process.