Common issues and their solutions

Important Update for Notakey Authenticator Android Users
Upcoming Change Requiring App Update What is happening? If you previously received authentication requests as push notifications, you may experience dis...
Mon, 17 Jun, 2024 at 11:57 PM
Filtering users from LDAP user source based on group membership
LDAP user source has a custom parameter called custom_filter. To filter by group, configure this field as follows:  { "custom_filter": "(isM...
Mon, 11 May, 2020 at 1:19 PM
Using external load balancer for appliance services
Normally TLS for HTTP requests is terminated on built in reverse proxy, but if application needs to be scaled over multiple hosts, this can be changed.  ...
Thu, 20 Jan, 2022 at 9:49 AM
Onboarding error “Operation Failed Service domain could not be verified.”
Verify that your service API endpoint is accessible publicly. You can check this by opening https://2fa.example.com/api/health in your mobile device. It s...
Mon, 11 May, 2020 at 1:20 PM
Mobile phone number verification fails with “Phone number not allowed”
If using local users, verify that user has phone number configured. If using external user sources, verify that user has mobile phone attribute set. ...
Mon, 11 May, 2020 at 1:17 PM
"One or more DNS are unreachable" warning in app
This warning in app means that lookup for dnsping.notakey.com timed out or returned unexpected result. App periodically checks DNS server availability by qu...
Fri, 18 Sep, 2020 at 9:23 AM
How to increase virtual machine disk size?
Provision machine with larger disk Enter command “ntk sys growfs” Restart VM with “ntk sys reboot”  Verify disk size increase with “ntk sys df”
Mon, 11 May, 2020 at 1:22 PM
How to customise SSO web interface layout and colors?
Copy custom custom.css to /home/ntkadmin/userlogos `scp custom.css  ntkadmin@`  Configure template `ntk cfg set :sso....
Mon, 11 May, 2020 at 1:14 PM
How to add custom link in SSO web interface?
Configure template `ntk cfg set :sso.footer.tagline "Support: <a href=\"mailto:support@example.com\">support@example.com</a>&quo...
Mon, 11 May, 2020 at 1:16 PM
How to change SSO web interface favicon?
Copy custom favicon.png to /home/ntkadmin/userlogos `scp favicon.png  ntkadmin@` Configure template `ntk cfg set :sso...
Mon, 11 May, 2020 at 1:17 PM